This Privacy Policy describes how Bigwig Technologies Pvt. Ltd. ("Bigwig", "we", "us", "our") collects, uses, and protects personal information when you visit https://bigwigtech.com or interact with us through our services. We aim to be transparent about what we collect and to collect as little as we can while still operating effectively.
1. Who we are
Bigwig Technologies Pvt. Ltd. is a software engineering firm. Our head office is in Gurugram, Haryana (India), and we maintain a post office address in Milpitas, California (United States). For privacy-related questions, contact us at hello@bigwigtech.com.
2. Information we collect
We collect personal information in two ways: information you give us directly, and information we collect automatically.
Information you provide
- Contact form submissions: name, work email, phone (optional), company, service of interest, budget range, and the content of your message.
- Newsletter signups: email address.
- Careers applications: name, contact details, work samples, and anything else you choose to send us.
Information collected automatically
- Log data: IP address, browser type and version, pages visited, time of visit, and referring URL. We retain this for up to 90 days for security and abuse prevention.
- Analytics (if enabled): aggregated visit data through Google Analytics 4 and/or Google Tag Manager. See the Cookie Policy.
3. How we use information
- To respond to your enquiries and provide the services you request.
- To send you the engineering newsletter you signed up for.
- To monitor the security, performance, and reliability of our site.
- To comply with legal obligations.
- With your consent, to send relevant follow-up communications. You can opt out of any non-essential email at any time.
4. Legal bases for processing (EU/UK visitors)
Where the GDPR applies, we rely on the following legal bases: (a) consent for analytics and marketing; (b) contract for service delivery; (c) legitimate interest for site security, abuse prevention, and improving our services; (d) legal obligation where required.
5. How we share information
We do not sell personal data. We share it only with the following categories of recipients, and only as needed:
- Service providers who process data on our behalf — for example, our email delivery provider, hosting provider, and analytics provider.
- Legal authorities when compelled by law or to protect our rights and the safety of users.
- Successors in the event of a merger, acquisition, or asset transfer — subject to a confidentiality undertaking equivalent to this policy.
6. International transfers
Bigwig operates from India and the United States. Your information may be transferred to, stored in, and processed in countries other than your own. Where required by law, we put in place appropriate safeguards, such as Standard Contractual Clauses, for such transfers.
7. Data retention
We retain personal data only as long as needed for the purposes described in this policy. Specifically:
- Contact form submissions: up to 24 months, unless an active engagement begins.
- Newsletter subscriber list: until you unsubscribe.
- Server logs: up to 90 days.
- Records related to legal, tax, or accounting obligations: as required by applicable law.
8. Your rights
Depending on where you live, you may have the right to access the personal data we hold about you; correct inaccuracies; request deletion; object to or restrict certain processing; receive a portable copy of your data; and withdraw consent at any time. To exercise these rights, email us at hello@bigwigtech.com. We will respond within 30 days.
9. Security
We use commercially reasonable technical and organisational measures to protect personal data, including HTTPS in transit, encryption at rest where applicable, and least-privilege access controls. No method of transmission or storage is 100% secure, but we work hard to protect your information.
10. Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective" date at the top of this page and, where appropriate, notify you by email or in-product notice.
12. Contact
Questions, concerns, or requests? Email hello@bigwigtech.com or write to:
Engineering Hub (Head Office) — SVH 83, Office No. 1022, Metro Street, Sector 83, Gurugram, Haryana 122004, India
America's Office — PO Box 1090, S Milpitas Blvd, PMB 2006, Milpitas, CA 95035, United States